INDUSTRIAL RELATIONS COURSES
These courses are run by our sister company, NKR, specialists in outsourced HR.
1. Industrial Relations Certificate Course - 10 modules
Designed to introduce managers, supervisors, and HR Practitioners to the Labour Relations Act and to poor performance procedures, including retrenchment, CCMA arbitration, and negotiation skills.
- Introduction to the Labour Relations Act
- Basic Conditions of Employment Act and Employment Contracts
- Skills Development Act
- Employment Equity and unfair discrimination
- Disciplinary procedures
- Poor performance management
- CCMA conciliation and arbitration
- Grievances and strikes
- Negotiation skills
SHORT COURSES – HALF DAY, FULL DAY, 2 DAY
1. Effecting Discipline
Designed to introduce managers, supervisors, and HR Practitioners to the disciplinary process and how to deal with specific employee offences.
- Introduction to discipline and dismissal; forms of fairness
- Verbal warnings
- Issuing warning letters
- Investigating and preparing for disciplinary hearings
- Drafting disciplinary charges
- Presenting the employer’s case
- Evidence and cross-examination
- Dealing with specific offences – alcohol, drugs, fraud, theft, abscondment
2. Chairing Hearings
An explanation of the steps involved in chairing a hearing as well as the appeals process.
- Chairing disciplinary and appeal hearings
- The hearing process and parties’ roles
- Finding of guilt and burden of proof
- Deciding on the penalty
- Fair dismissals
- Pre-dismissal arbitration
- Appeal hearings
- Bundle of documents
3. Managing Poor Performance
An explanation of what constitutes poor performance and how to conduct a performance review.
- Poor performance versus misconduct
- Incapacity due to poor performance
- Performance review
- Final performance reviews
4. Employment Contracting
An explanation of the law of contract and employee contracts and agreements.
- The concept of the contract
- The law of contract
- The contract of employment
- Evidence and terms of agreement
- Employment contracts and agreements
5. Handling a Grievance
Employee grievances can be wide-ranging and vary from general dissatisfaction with wages and conditions of employment. This course will consider how grievances are challenged and dealt with.
- Functions of a grievance procedure
- General rules of any grievance procedure
- Steps to ensure the effectiveness of grievance procedures
- The general structure of a grievance procedure
- Grievance procedure and documentation for managers and employees
- Resolution of disputes relating to unfair labour practices
6. Conflict Resolution
This course will consider how to deal with conflict situation within the workplace, including the development of a conflict resolution strategy and ways in which to prevent conflict.
- Monitor and diagnose actual and potential conflict situations
- Identify and clarify areas of conflict
- Understand the nature and dynamics of conflict
- Convert negative conflict to a constructive and creative force
- Develop a conflict resolution strategy
- Prevent conflicts and minimise obstacles for its resolution