INDUSTRIAL RELATIONS COURSES

These courses are run by our sister company, NKR, specialists in outsourced HR.

 

SKILLS PROGRAMMES:

 

1. Industrial Relations Certificate Course - 10 modules

Designed to introduce managers, supervisors, and HR Practitioners to the Labour Relations Act and to poor performance procedures, including retrenchment, CCMA arbitration, and negotiation skills.

COURSE OUTLINE:

  • Introduction to the Labour Relations Act
  • Basic Conditions of Employment Act and Employment Contracts
  • Skills Development Act
  • Employment Equity and unfair discrimination
  • Disciplinary procedures
  • Poor performance management
  • Retrenchment
  • CCMA conciliation and arbitration
  • Grievances and strikes
  • Negotiation skills

 

SHORT COURSES – HALF DAY, FULL DAY, 2 DAY

 

1. Effecting Discipline

Designed to introduce managers, supervisors, and HR Practitioners to the disciplinary process and how to deal with specific employee offences.

COURSE OUTLINE:

  • Introduction to discipline and dismissal; forms of fairness
  • Verbal warnings
  • Issuing warning letters
  • Investigating and preparing for disciplinary hearings
  • Drafting disciplinary charges
  • Presenting the employer’s case
  • Evidence and cross-examination
  • Dealing with specific offences – alcohol, drugs, fraud, theft, abscondment

 

2. Chairing Hearings

An explanation of the steps involved in chairing a hearing as well as the appeals process.

COURSE OUTLINE:

  • Chairing disciplinary and appeal hearings
  • The hearing process and parties’ roles
  • Finding of guilt and burden of proof
  • Deciding on the penalty
  • Fair dismissals
  • Pre-dismissal arbitration
  • Appeal hearings
  • Bundle of documents

 

3. Managing Poor Performance

An explanation of what constitutes poor performance and how to conduct a performance review. 

COURSE OUTLINE:

  • Poor performance versus misconduct
  • Incapacity due to poor performance
  • Counselling
  • Performance review
  • Final performance reviews
  • Documentation

 

4. Employment Contracting

An explanation of the law of contract and employee contracts and agreements.

COURSE OUTLINE:

  • The concept of the contract
  • The law of contract
  • The contract of employment
  • Evidence and terms of agreement
  • Employment contracts and agreements

 

5. Handling a Grievance

Employee grievances can be wide-ranging and vary from general dissatisfaction with wages and conditions of employment. This course will consider how grievances are challenged and dealt with.

COURSE OUTLINE:

  • Functions of a grievance procedure
  • General rules of any grievance procedure
  • Steps to ensure the effectiveness of grievance procedures
  • The general structure of a grievance procedure
  • Grievance procedure and documentation for managers and employees
  • Resolution of disputes relating to unfair labour practices

 

6. Conflict Resolution

This course will consider how to deal with conflict situation within the workplace, including the development of a conflict resolution strategy and ways in which to prevent conflict.

COURSE OUTLINE:

  • Monitor and diagnose actual and potential conflict situations
  • Identify and clarify areas of conflict
  • Understand the nature and dynamics of conflict
  • Convert negative conflict to a constructive and creative force
  • Develop a conflict resolution strategy
  • Prevent conflicts and minimise obstacles for its resolution