BUSINESS COMMUNICATIONS COURSES
SHORT COURSES – HALF DAY, FULL DAY, 2 DAY
1. BUSINESS WRITING SKILLS
This workshop is designed to improve your writing skills in a business context. It focuses on the different stages of the business writing process, from planning correspondence to the use of specific writing tools and tips.
- Barriers to communication at work
- What is ‘good’ business writing?
- Understanding purpose, format, and style
- The 4 Cs of copywriting
- Common writing errors
- Different types of written correspondence
- Blogging for Business: Writing for a new business audience
2. PRESENTATION SKILLS:
Public speaking ranks as one of the world’s biggest fears but the world's best business communicators know that the secret to a great presentation is confidence. From speaking tools to presentation tips, this workshop aims to create confident speakers through the use of practical presentation skills.
- The ‘thrill’ of public speaking
- Overcoming stage fright
- Preparing and delivering your presentation
- The Presentation Diamond
- Using PowerPoint effectively
- Dealing with your audience
- Your turn: Individual presentations
3. THE PRACTICE OF PLAIN LANGUAGE:
The Consumer Protection Act (CPA) means all consumer-related documents must be written in Plain Language - language that is easy for the consumer to understand. This workshop will teach you Plain Language practices designed to ensure your relationship with the consumer is balanced and equal, as required by the CPA.
- What is the CPA?
- Why should my business care about the CPA?
- Review of client-facing materials
- Writing with the CPA in mind
- White space: Format and design considerations
4. REPORT WRITING SKILLS:
Strong report writing can be essential for effective decision-making and progress planning. This workshop is designed to help business professionals and technical specialists writing for non-technical readers to develop and deliver well-written professional reports.
- A high-level communications tool: The purpose of a report
- Knowing your sources and your audience
- Planning and formatting a professional report
- Tone and style: What’s appropriate?
- Creating structure and flow
- Using supporting tools – tables, lists, and illustrations